As you said at the start you're not sure what to say so to make it easier for you this is the emergency template just incase you can't find it.
You can cut and past it onto your personal thread
Tank
What is the water volume of the tank?
How long has the tank been running?
Does it have a filter?
Does it have a
heater?
What is the water temperature?
What is the entire stocking of this tank? (Please list all fish and inverts.)
Maintenance
How often do you change the water?
How much of the water do you change?
What do you use to treat your water?
Do you
vacuum the substrate or just the water?
*Parameters - Very Important
Did you
cycle your tank before adding fish?
What do you use to
test the water?
What are your parameters? We need to know the exact numbers, not just “fine” or “safe”.
Ammonia:
Nitrite:
Nitrate:
pH:
Feeding
How often do you feed your fish?
How much do you feed your fish?
What brand of food do you feed your fish?
Do you feed frozen?
Do you feed
freeze-dried foods?
Illness & Symptoms
How long have you had this fish?
How long ago did you first notice these symptoms?
In a few words, can you explain the symptoms?
Have you started any treatment for the illness?
Was your fish physically ill or injured upon purchase?
How has its behavior and appearance changed, if at all?
Explain your emergency situation in detail. (Please give a clear explanation of what is going on, include details from the beginning of the illness leading up to now)