If you contact the store directly, you'll get better results. I've never had an issue of any kind ordering from The Wet Spot, and they are one of my go-to stores for interesting fish.
Also for the record, I bought one of my batches of shrimp from Aquatic Arts and they are doing really well. Orange Sakuras. They aren't the highest grade, but they are pretty healthy. I've had a few deaths after acclimation to my crazy hard water, but I also have babies in the tank.
If you order from any store enough, you'll get a bad batch. That's no reason to not order from reputable sellers. Aquatic Arts has made a good reputation for themselves in the past few years. They also carry oddball fish I've never seen anywhere else, and their plants have always been healthy.