(Warning: Graphic) Best way to report a horrible Petsmart?

goofster

Active Member
Member
Messages
417
Reaction score
3
Experience
Just started
I have had great luck with Petsmart... I went to a different Petsmart today and saw the most horrific thing. The first thing I did was look at Angelfish as we are thinking about getting a nice koI angel. To my disgust over half the fish were dead. I didn't get as good of a picture as I thought I did but a couple were lying sideways at the top. I looked closer and I saw a lot of food on the floor as well. I looked around and saw dead fish everywhere....

Where is the best place to report this?

1-IMG_20130924_184444.jpg1-IMG_20130924_184444-001.jpg
 

Aquarist

Fishlore Legend
Member
Messages
39,038
Reaction score
340
Location
On the beach
Experience
More than 10 years
Contact:



Online or Call 888-839-9638 <--click on this link too.


Best I can suggest at the moment.

Ken
 
  • Thread starter
  • Thread Starter
  • #3
OP
goofster

goofster

Active Member
Member
Messages
417
Reaction score
3
Experience
Just started
Thanks... Form has been filled, let's hope for the best.
 

Aquarist

Fishlore Legend
Member
Messages
39,038
Reaction score
340
Location
On the beach
Experience
More than 10 years
Hopefully you will receive a favorable response or at least an acknowledgement of some sort.

Let us know!

Ken
 

aquatic1

Well Known
Member
Messages
1,286
Reaction score
5
Location
Vancouver, WA
Experience
Just started
Wow! My petsmart has never been that bad! Petco yes, but petsmart has always been decent.
 

GuineaPigster

Well Known
Member
Messages
2,109
Reaction score
4
Location
NY
Experience
4 years
Actually, I would contact PetsmartCruelty. It is affiliated with PETA. They will do a much better job invesigating.
 

Tonia

Well Known
Member
Messages
2,154
Reaction score
18
Location
Florida
Experience
More than 10 years
What an awful thing to walk in and see. I hope you get a response and although it would be distasteful to go back to such an ill run store, I would want to follow up and make sure something happens. Poorly kept departments is a reflection on their management and staff, hopefully the powers that be in PetSmart will get things straightened up quickly.
 

Ksuvet

Well Known
Member
Messages
1,284
Reaction score
11
Location
North Carolina
Experience
1 year
I think reporting it is a great idea.
What will really get their attention in the long run is if we stop buying fish from PetsMart.
These are bottom-line folks you are dealing with and likely they don't care about this unless the sales for fish drops off considerably or if bad PR comes their way via local news showing things like this.
 

LyndaB

Fishlore Legend
Member
Messages
12,428
Reaction score
174
Location
Connecticut
Experience
More than 10 years
Both my PetsMart and PetCo have improved dramatically due to customer complaints. The PetCo redid their entire fish department with a major overhaul and hired an employee well versed in aquarium management to run that department. PetsMart now has very knowledgeable staff in the fish department. So, it's a win-win for everybody involved.

Kudos to you for reporting the problem. My biggest pet peeve is people who complain about something and then take no steps whatsoever to fix the problem.
 

Lucy

Moderator
Moderator
Member
Messages
45,523
Reaction score
2,769
Location
USA
Experience
5 to 10 years
How sad!

Did you speak to any of the employees?

I went to one of the chain stores last year where the fish were dead or dying
Most tanks were already empty when I got there.
Turns out there was a power failure overnight.
They were quite upset and the incident was beyond their control.
 

kevymd

Well Known
Member
Messages
2,127
Reaction score
18
Location
michigan
Experience
3 years
Ksuvet said:
I think reporting it is a great idea.
What will really get their attention in the long run is if we stop buying fish from PetsMart.
These are bottom-line folks you are dealing with and likely they don't care about this unless the sales for fish drops off considerably or if bad PR comes their way via local news showing things like this.
I wish it worked that way... but for every intelligent shopper who stops going there, they can find three morons who will buy the fish from them. Our little corner of brains and caring can't really do a whole lot, and you know how laypeople feel about fish and this sort of thing. There will always be someone saying "Its just a fish."
 

BrendaL

Active Member
Member
Messages
80
Reaction score
1
Location
Harrisburg, PA
Experience
Just started
I have been looking for more Cardinal Tetras. I went to Pet Co. and theirs were covered in white and obviously sick. I had called this to their attention over a week ago and the employee said oh wow that's not Ich must be a fungus. Today I went to Pets Mart looking for Cardinals they had a few but one was dying so I looked in the Neon tank and it was like it was raining dying neons. They were falling from the top of the tank to the bottom and just laying there. I looked for an employee but no one was around. I had the feeling a shipment might have just come in as Caution Wet Floor signs were up.
 
  • Thread starter
  • Thread Starter
  • #13
OP
goofster

goofster

Active Member
Member
Messages
417
Reaction score
3
Experience
Just started
I did talk to one of the employees...and he said he'd get to it when it's a priority?

Waited upfront for a manager for 15 minutes before my dog was acting like he had to pee and left. The crazy thing is that they weren't very busy, and reps were easy to find.
 

Cygnus

Well Known
Member
Messages
1,458
Reaction score
12
From my experience in contacting Petsmart online, they will get back to you but changes (if they happen) are slow at best.

I have 2 stores in my area about 10 miles apart. The closest one is a mess to say the least. There are dead fish all the time. The employees seem nice enough and will remove the fish when you talk to them about it, but whatever they are doing isn't working.

After talking with the dept manager several times, I spoke to the store manager who told me that it would be taken care of.

Not seeing any change in a month, I contacted Petsmart online and within 48 hours got a very nice response that stated that they would look into it.

I've been in that store a minimum of 2 days per week getting various supplies as I've set up my 3 tanks, plus I love to go over and look at the fish when I take lunch. Nothing has changed. Yesterday there were more than a dozen dead fish and the dept. manager was stocking the shelves.

It's hard to say that the employees at this particular store don't care, but it certainly isn't a priority based on what I've seen.
 

LyndaB

Fishlore Legend
Member
Messages
12,428
Reaction score
174
Location
Connecticut
Experience
More than 10 years
I wanted to add to my original post. When I make a written complaint to the CEO or President of a company, I do so with a written letter, not on-line. If you type up a letter, sending it via USPS, marked "confidential", the very lowest person that would be allowed to open the envelope would be the secretary assigned to that party. I have always had great results using this method. It always worked for my mother and it has always worked for me.

If you type something up on-line, there's some low-level staff member receiving it. They have the option of deleting it or forwarding it up the food chain. That's if the company has not hired an outside vendor to monitor these on-line comments/complaints. Chances are likely the person who will see your comment or complaint has no clue who to even forward it to.

In this situation, high-tech is not your friend. Old-fashioned works much better.
 

BrendaL

Active Member
Member
Messages
80
Reaction score
1
Location
Harrisburg, PA
Experience
Just started
I have been watching these Cardinal Tetras at Superpets for 3-4 days and Saturday I decided to purchase 6 of them they looked healthy and active. I acclimated them for over an hour adding small amounts of my water to the bag. Last night one died and this AM I went to feed and 1 more was dead and 2 of my Platies. I feel terrible my Platies were so healthy and doing great :'(. There were no marks, film, lumps or bumps on any of the dead fish. Water quality was good tested with API master test kits and Petsmart also tested water. The only thing I did do was put 2 root tabs in for the plants.
 

BrendaL

Active Member
Member
Messages
80
Reaction score
1
Location
Harrisburg, PA
Experience
Just started
Yes I see now why a QT tank. Almost all my fish are dead I can't see any visible signs of disease. One thing they did was swim from top to bottom very quickly and then the next day they would be dead. I've lost 1 or 2 every day since Saturday. Now I'm wondering about restocking should I tear everything apart and start over?
I have 2 cory cats, 3 platies, and 1 neon left. I was adding Melafix to see if that would help for 3 days according to directions and on the 4th day it says to do a 25% WC. If in a week or so all fish have passed I guess my main tank would pretty much be a QT tank?
 

Ksuvet

Well Known
Member
Messages
1,284
Reaction score
11
Location
North Carolina
Experience
1 year
QT tanks do not cost too much. I think the hardest thing is being patient not to get them quickly into the main tank.
 

New Threads

Follow FishLore!

FishLore on Social Media

Online statistics

Members online
244
Guests online
3,560
Total visitors
3,804

Aquarium Photo Contests

Aquarium Calculator

Top Bottom