should i accept aquaticmagics offer?

Discussion in 'Aquarium Plants' started by monkeypie102, Dec 28, 2012.

  1. monkeypie102

    monkeypie102Well Known MemberMember

    Okay so here is the deal... last month i ordered 5 nano marimo moss balls from aquaticmagic on eBay and they ended up sending me fake marimo moss balls (rouge believes it to be Java moss) however after 2 weeks I finally get an email from them after sending them the link to the original thread that we talked about it... here was the reply I got today...
    Should i take the offer or just say its fine :/ also what's with the asking me to re roll the balls? It its not ment to grow that way why make it?
  2. sirdarksol

    sirdarksolFishlore LegendMember

    Wow. I'm surprised. I've bought through them, and they've always been amazing. I wonder if they're reselling, and didn't check their product or something.

    Anyway, if it were me, I'd accept their offer, hold off on feedback until I get the replacements, and then go from there. If the replacements are actually marimo, then everything's good.
    What they're offering is exactly what I was taught to do when I worked in fast food. If you make a mistake, fix it, at your cost, and give the customer something extra for the issue. You'll be getting the product you wanted for free, which is the something extra. They're showing they're willing to fix their mistakes, hoping that they won't lose you as a customer.
  3. Junne

    JunneFishlore LegendMember

    I too say go ahead and take the deal. If you don't, then you can't complain because from what I read, THEY ARE trying to make amends and set things right.

    Something I should have done myself when I got my "marimo's" -

    Good luck and let us know how your new ones turn out.... :)
  4. Lucy

    LucyModeratorModerator Member

    I agree.
    It sounds like great customer service.
  5. OP

    monkeypie102Well Known MemberMember

    Alright i accepted but told them the positive rep will be help off u til the marimos I get are indeed the real thing.
  6. sirdarksol

    sirdarksolFishlore LegendMember

    Sounds reasonable to me.
  7. Orion5

    Orion5Well Known MemberMember

    I do think they're trying to make amends, so I agree with what most people have said about this.

    There is someone here on the forum who is a legit seller of marimo balls, you can PM me for their ID if you wish. Or you can get from this seller on ebay who has 100% feedback, and I've gotten real marimo balls from. They're amazing.
  8. OP

    monkeypie102Well Known MemberMember

    Thanks for his link :) I think i may buy 6 bags from him do you remember how many marimos he had in the bag?
  9. pirahnah3

    pirahnah3Fishlore VIPMember

    Sounds like a great call on your part. I agree fully with it and it is exactly what I would have done in your shoes.

    As someone who also works in sales from time to time it is the way things are expected. That said, your package should arrive in a timely manner and be what you are looking for, if not photos the whole way thru the process and send them the photos with descriptions calmly written out explaining why things are unacceptable.
  10. Orion5

    Orion5Well Known MemberMember

    When I bought mine I purchased them individually, so there wasn't really mention of bulk purchases. Best to ask the seller.