Review of my local Petco

Ping Pong

I would like to review my local Petco store today. This Petco is in Northeast Ohio, just west of Akron, but I will not say specifically which town it is in for privacy reasons.

First off, I would just like to start by saying that no one expects perfect service from a Petco. At least from that I have seen, Petco is an average pet chain that doesn't handle fish that well, and they don't really even have to. The fish are there for them to sell for big profits. If they weren't, then they wouldn't sell things like the Bala Shark to the common user (that's a whole other rant).

I have never purchased fish from my local Petco. Instead, I have driven about 25 minutes north to a Petsmart solely due to the factor that they have triple the selection. The other thing is that there is a lady at this Petsmart who is so willing to help in every way that it is a good experience, and she really tries to work on the tanks as much as possible. She actually takes pride in them which is surprising for a pet chain. Anyways, this Petsmart has about 50 tanks, so there's a huge selection. I only buy my fish there, though.

The Petco in my local town is so much closer, so I get everything else there. I hate waiting for shipping, so I normally spend an extra few bucks on products instead of getting them on Amazon.
In the past month, I have spent about 450$ at this local Petco, and all of the associates there now recognize me, know me by name, etc. The associates are a little strange, but that's okay.

Anyways, yesterday I went into this Petco and dropped another 75$. I wanted a second filter, some more decor, and a couple of things my Fiance wanted for her dog and kitten. They know I am in there constantly. I ended up seeing a huge poster on their wall for the first time (not sure how I missed it before) about them offering a Low Price Guarantee, like everywhere else does as well.

I decided I would price match some of my stuff cause I've spent huge amounts at this store. I pulled up Amazon, found stuff that was shipped & sold by Amazon specifically, and brought up the price matches to the associate. She matched them and called the General Manager over the override these prices.

First off, this lady was disgusting. Coughing into her hands, hardcore smoke smells, food all over her shirt, etc. Not professionally presentable. She refused to price match anything for me saying they only price match themselves. I pointed at the poster saying it literally has Amazon listed on it, and she said no. It was going to save me a whopping 5$... WOW. 5$ after I spend as much as I do at your store. Yeah I get it, you don't care, etc... But she managed to try to educate me on economics, telling me how no one matches Amazon, that's outrageous of me to even bring that up. She said I need to "learn how to do business like a real customer does." What does this even mean? She also told me that she would be out of business if it were for Amazon. Well no... You'll be out of business cause nobody comes in here at all. Legitimately, I myself am the only consumer I've ever seen in that store.

I have worked retail in recent years. I worked at Best Buy as a sales supervisor for the better part of a few years before I left that to work in my educated field. I knew that professionalism and being kind was matching prices for people since we had a low guarantee, the same as anyone else's, and never blaming the customer for saving a few bucks. It was obvious when there were repeat customers too, and I always tried to help them out as much as I can. This turned into a profitable way to do business for my store... And everyone matches Amazon that I'm aware of...

I decided not to buy anything, and I left it all at the counter and walked away. The thing that ticked me off the most about this place wasn't the 5$ difference, it was how rude she was. As soon as she walked away she said "now he's going to go throw a tantrum over it" to one of her employees.

That place is a joke.
 

Mcasella

No the manager is a joke. If they got a better manager I'm sure the store would see umprovements. That's just plain rude of her, regardless of her station at the store, my local petco has a younger female manager (went there before she was promoted to that position) and she is very nice and professional. Other stores I have been to I normally walk out without anything.
That was just awful of that manager to say anything like that, i'd say call corporate on her.
 

Ping Pong

No the manager is a joke. If they got a better manager I'm sure the store would see umprovements. That's just plain rude of her, regardless of her station at the store, my local petco has a younger female manager (went there before she was promoted to that position) and she is very nice and professional. Other stores I have been to I normally walk out without anything.
That was just awful of that manager to say anything like that, i'd say call corporate on her.

To be honest with you, I would call corporate on her but I'm sure they already know the headache she causes. I still may do it, but I really don't see any benefit for me since I just won't return regardless.

I doubt her store is profitable since I am the only customer I've ever seen in there.

I forgot one whole other aspect to this visit which initially made me angered.

I was looking for a cave for my tank and I found a couple of cool lava rocks that formed a cave. When I picked them up she told me I couldn't purchase them because she uses them for their in-store tanks. After looking closely, I saw literally every single one of these was in the tank and she took the last one off the shelves from my hands and told me I couldn't buy it. BUT WAIT... There were more in the back according to her so they could swap them out...

On Petco, they sell them for 4.99... and they are "available" for pickup in that store.
 

thepianoguy

some people...
 

Mcasella

Wow. What an awful person.
 

Al913

Yep, the problem is that the company doesn't always check their stores and who they hire. If you see on Petco website and stuff they strive to have healthy pets and take care of them. However not all stores reflect on this. The new stores that I see from Petco and Petsmart are better as in quality of fish and the customer service.
 

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