Mystery Snail Problems

I got my mystery snail and 4 guppies about a week ago. I got one of those water garden things where the plants grow on top. When I woke up this morning, my snail was stuck to the water filtration and hiding in his shell. We got him off of it, but he has yet to leave his shell. This morning there was weird things in clumps scattered under the snail but I didn't think anything of it. There is mote of the weird stuff and seems to be coming out of the shell.
Note: he kind of came out the shell but looks shriveled

 

Are you feeding him any extra calcium ? Any wafers ? Veggies ?

 

No, but I have taken him out for a closer inspection, and the water filtration broke his shell. You can kind of see it in the picture. The shell has a hole (not visible in picture) on one side, and the outer rI'm has had the outer layers of the shell ripped off, which made it flimsy and translucent. After returning him to the tank, he is sticking out but shriveled. He did react to the net and hid in his shell, so he is alive. But again, for your question, I did not know that snails ate anything besides the algae.

 

No, but I have taken him out for a closer inspection, and the water filtration broke his shell. You can kind of see it in the picture. The shell has a hole (not visible in picture) on one side, and the outer rI'm has had the outer layers of the shell ripped off, which made it flimsy and translucent. After returning him to the tank, he is sticking out but shriveled. He did react to the net and hid in his shell, so he is alive. But again, for your question, I did not know that snails ate anything besides the algae.

Mystery snails are big eaters, they need to be fed. Give em some blanched greens and algae wafers. Also they don't do well in soft or acidic water, they like a PH over 7 and fairly hard.

 

He was floating and my guppies started to eat him, when I took him out he was out of his shell and didn’t even flinch when I picked him up. Finished his funeral and hour ago. Thanks for your help!

 

He was floating and my guppies started to eat him, when I took him out he was out of his shell and didn’t even flinch when I picked him up. Finished his funeral and hour ago. Thanks for your help!

Sorry about the snail.