Is Tetra telling me the wrong information?

AspiringAquarist

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I told them that my ammonia level was high (2.0) and nitrite was 0 while having TSS in the tank for four days. They told me to do a 50% water change to get the levels down to 1.0 ppm, but I asked if that would affect the TSS...this was their response:

Hello,

A water change can bring the ammonia back to a safer range. You can also reduce feeding if you have not done so already. The beneficial bacteria will establish more quickly at 1.0ppm ammonia than 2.0ppm ammonia, so it should still be beneficial.


Regards,
TetraCare

Should I listen to their advice and go do a 50% water change? Or should I just wait out the 7-10 days?

Thanks
 
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AspiringAquarist

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Yes, I've read through that thread before I added the TSS. That's why I got curious, because the information that I got sort of contradicts the information in the Q & A.
 

flyin-lowe

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Did you speak with them or send them an email? I am assuming that since you have a typed response it was an email. Anyway, is there any doubt that they understood you had already added the TSS or could they think that you were about to add it and your ammonia was at 2.0. That's the only thing that came to mind to me.
 

Lucy

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Anyway, is there any doubt that they understood you had already added the TSS or could they think that you were about to add it and your ammonia was at 2.0. That's the only thing that came to mind to me.
That's what I was wondering.

What kind of makes sense to me is, that if TSS contains the correct bacteria held in some sort of liquid, that bacteria would need time to adhere to surfaces and muliply.
Thinking out loud here, but couldn't a water change after 4 days possibly remove that bacteria?
 
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AspiringAquarist

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That's what I was wondering.

What kind of makes sense to me is, that if TSS contains the correct bacteria held in some sort of liquid, that bacteria would need time to adhere to surfaces and muliply.
Thinking out loud here, but couldn't a water change after 4 days possibly remove that bacteria?
Well, maybe that's why in the Q & A, Tetra tells you to do a w/c and add more TSS if the ammonia gets very high.

And I made sure to make it clear that I already had TSS in the tank. This was my previous email that I had sent to Tetra Care.

To whom it may concern,
Should I still do a 50% water change even though I have Tetra SafeStart
added? It's been four days since I added the SafeStart. Thanks.
 

Lucy

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It wouldn't be the first time we've gotten conflicting info from a company.
Depending on who answers the e-mail or phone call.
 
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thorpbrian

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This is why it's recommended not to test your water parameters for the first 7 days after adding TSS. The test results will drive you nuts. Just let the TSS do it's job for at least a 10 days.....
 

Zia

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Are your fish showing signs of stress?

I added TSS 2 days ago... sooo hard not to test! Hyper-monitoring my fish, too...
 
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AspiringAquarist

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Well one's occasionally near the surface but comes down every once in while and other one has black marks at the end of its fin, probably due to ammonia poisoning
 

Zia

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Hmmmmm... thinking this one through

Do you think the advice not to check your readings a) because they'll be false or b) because you'll go crazy because the readings will be all over the place and cause you to do something that would impact the effectiveness of their product?

If the product really is just bacteria, I can't see why you'd be getting a false NH3 reading -- maybe someone else can point out why. Therefore, if you believe your fish really are suffering from ammonia poisoning, I'd do a water change and add more TSS. Adding more TSS won't hurt, and the wc would get your levels down.

Just what I'd do.
 
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