HI this is my first time posting on the site. I am at such a loss on how to get the ammonia to go down in my sons African dwarf frog tank. Unfortunately we didn’t know anything about cycling the tank and just set it up and put the 2 frogs in. That was August 6th. Thought everything was great until one of the frogs started to float at the top for long periods of time. I took a water sample to Petsmart and the Ammonia was the last green color on the chart. I added ammo lock and did a 10%water change (also added quick start and stress coat) unfortunately we lost one poor froggy. Since then, I did another 10%water change continue to use ammo lock and the Ammonia kept climbing. Yesterday I did a 50% water change treating the water (bottled spring water) with stress, coat quick start and added some Ammonia remover media to the filter. All of this on advice of a petsmart associate. Tested water today and the Ammonia is even higher. I’m at a loss at what to do. Talked to a different associate at Petsmart today who told me to leave the tank alone and not do anymore water changes . She told me only to add water conditioner. She sold me Too Fin Water Conditioner. So worried we will lose our other frog.