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Oh no!!!!! They used strips!Did the store use strips? Did they even tell you what they were testing for?
My neighbor was told by petco (who used strips that didn't even test for ammonia!!) that his water was fine. Except for his pH which doesn't even matter for the average aquarium!! Most fish can adapt to different pH levels as long as it is stable. So he goes and buys pH altering products (smart way to sell more products petco!) which will only make things unstable and worse. And he isn't at all concerned about ammonia because they didn't even test for it (not that he knew any of that, he just trusted what they told him) So I tested his ammonia and it was literally off the charts. NICE!!
I would not trust the fish store to test your water unless they are using something other than strips and you know what they are testing for and what the results are.
Finishing a water change now. Then I will have the water tested at our local fish shop who I know uses a different method. It's a farther drive for me but my fish need to be taken care of.
Thank you for your help.