Have not received my online order for coral ordered 6/12/14-three weeks ago

  1. Claire Bear

    Claire Bear Well Known Member Member

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    I placed an order for coral on 6/12/14. It is now the 3rd of July-three weeks later and I have not heard from the company. The company is Quality Marine Life. I emailed them last week to see where my order was and when it was shipping. They did not respond. Today I called their number and an answering machine came on. I left a message but nothing yet-that was two hours ago.
    Anyone have experience with this retailer.
     

  2. Watehobit

    Watehobit Member Member

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    Quick internet search shows that this company seems to have a negative reputation of taking peoples money and not supplying the order. I would make sure to file a complaint with the BBB.
     

  3. OP
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    Claire Bear

    Claire Bear Well Known Member Member

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    Watehobit where did you find the BBB check for internet-hadn't even thought of searching for online ratings!
     
  4. Coradee

    Coradee Moderator Moderator Member

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  5. OP
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    Claire Bear

    Claire Bear Well Known Member Member

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    Wow, that is exactly what I was afraid of and I will be sticking to the ones that actually do honor their contracts-no new/different stores for me!

    Edit: Coradee, I just added my own experience to their rating.
     
  6. FiscCyning

    FiscCyning Member Member

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    If the company doesn't respond and you paid with PayPal or a credit card then you might want to contact PayPal/CC company to see if they can cancel the payment. I know PayPal does have a time limit on filing complaints though so you might have to do so soon. Good luck!
     
  7. Coradee

    Coradee Moderator Moderator Member

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    Oh dear, just noticed the name of their website, AquaCON that's very unfortunate to say the least!
     
  8. Coradee

    Coradee Moderator Moderator Member

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    Nicely put :)
     
  9. OP
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    Claire Bear

    Claire Bear Well Known Member Member

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    FiscCyning, I contacted my card and they are going to take care of it-unless the company honors their word which is doubtful!
     
  10. FiscCyning

    FiscCyning Member Member

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    Well at least you know you're not out the money now, just time and expectations! Hopefully you can find the same coral from a company that will actually send it to you :)
     

  11. OP
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    Claire Bear

    Claire Bear Well Known Member Member

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