Jennalovesanimals

So this is what my fish lore app is showing me. I tried deleting it twice and it isn’t getting fixed. I don’t know what to do. If I click timeline it says there is nothing there and it has no option to log on or anything. Does anyone know how to fix this? I’m using the web version right now but I really would prefer the app.. I sent a message to the creators and have heard nothing back yet.