Fin rot

stiglitz

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My friend's betta has had a persistent case of fin rot. After so much time and research, none of the causes of fin rot are present in her tank. Her water parameters are 100% fine, and the betta is not stressed in any way whatsoever. The two neon tetras and one whitecloud dont bother it. The betta's behavior is perfectly normal and it is very active. We have tried:
Melafix
Salt baths
Salt in aquarium
Erythromycin
Nothing is working. Sometimes his fins will get better for 2 or 3 days, but then just gets worse afterward.
What should we do? We're running out of options.

Water parameters:
0ppm Ammonia
0ppm Nitrite
10-20ppm Nitrate

She does a 25% water change every week using Seachem Prime for her conditioner.
10 gallon tank.
 

lllllblader

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What do you use to measure the water parameters? If it is a test strip kit, please consider getting a liquid one. Test strips are very inaccurate.
Also, can we have pictures?
Edit: NEVER use melafix for bettas, as it coats the labyrinth organ and suffocates them.
 
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stiglitz

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I tested it with an API master test kit. (basically liquid test). I've been fishkeeping for a year+ so i know what i'm doing. I just have ran out of options for this bettas fin rot.
I will get pictures to you soon.
 
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