Deep Blue Customer Service

Waterhobit

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Does anyone have experience with Deep Blue's customer service? I ordered and drilled a Non-Tempered 55 gallon tank that turned out to be tempered.

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Waterhobit

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In case anyone is wondering, Deep Blue's Non-Tempered 55 gallon aquarium is now made with tempered glass on the front and back. The company replied to my email and admitted the spreadsheet needs to be updated. I was able to get a refund through my LFS without any issue, and my LFS was able to get refunded from the manufacturer.
 

lilabug4545

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Watehobit said:
In case anyone is wondering, Deep Blue's Non-Tempered 55 gallon aquarium is now made with tempered glass on the front and back. The company replied to my email and admitted the spreadsheet needs to be updated. I was able to get a refund through my LFS without any issue, and my LFS was able to get refunded from the manufacturer.
Glad you could get a refund!
 
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