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I'd heard a lot about the drsfosterandsmith.com website and recently placed our first order with them. Somehow, even though it was a sealed bottle, a bottle of prime leaked some. When i emailed them about it, i expected to have to go through a returns process but they quickly emailed me back that they were mailing me a new bottle of Prime. It arrived and they even taped it securely and put it in a sealed bag. Just wanted to share the story.