Browsers crashing Help 

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Lucy

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Hello my computer geek friends!
Hope some one can help.
Last night, my computer was running fine.
The only thing I didn't do when requested was update java.
Other than that, no changes were made, that I'm aware of.

This morning both Fire Fox and IE are crashing. As soon as they load, they shut right down.

Fire Fox gives the message that it crashed and IE says a program caused it to stop running.

I'm using my daughter's computer at the moment.

I'm running scans now.

Does anyone have a clue what would cause both browsers to crash?
It happens on my account and the guest account.

Thanks!
 

Beth1965

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Wish I could help. Grr, what a pain in the butt.
 

bolivianbaby

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Bless your heart, Lucy! I hope Mathas sees this soon. He's fabulous with solving computer problems.
 

Martinismommy

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What kind of visus protection do you have Lucy?
 
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Lucy

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AVG. I didn't scan last night or today yet. I'm running maleware bytes (sp) right now
 

sirdarksol

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My first response (after running the scans) would be to restart the computer (standard response to any computer issues I have).

My last response (put any more simple suggestions others may come up with before this one) would be to completely remove Firefox and reinstall it.
 
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Lucy

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I ran maleware bytes and avg, both came up clean.
Updated java. Ran window washer.
Re-started a bunch of times.

SDS, I can probably uninstall Fire Fox, but I can't re-install it since my browsers crash as soon as they open.

Running ad aware now...sigh
 

Tigerfishy

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Aw no . I would be doing the same as what you are just now, hope you get it fixed up shortly...
 
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Lucy

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Ad aware took 3 minutes to scan. I'm sure it should take longer than that.

 

sirdarksol

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Lucy said:
SDS, I can probably uninstall Fire Fox, but I can't re-install it since my browsers crash as soon as they open.
But you've got another computer accessible. If you don't have an old Firefox install file on your computer (one of the advantages of being a bad "house"keeper is that you forget to delete stuff you don't need), you can use your daughter's computer to download a new one and then (depending on what you've got available) use a flash drive, hard drive, burn a disc, whatever, to get the file over to your own comp.

However, as I think about this, I don't know that this is going to work... If the problem is hitting both IE and Firefox, then it sounds like it might be a third program mucking up the works.
 
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Lucy

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Hmmmmm...I started the computer in Safe Mode with Networking. IE works but Fire Crashes.

Uninstalled Firefox. Restarting normally, lets see what happens.
 

MaddieLynn

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Check out this news story:
 
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Lucy

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HI Maddie, thanks I saw that. I'm not running McAfee.

Restarted in normal mode, IE still crashes.
 

mathas

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Lucy said:
Does anyone have a clue what would cause both browsers to crash?
It could be a variety of things, but it sounds like you've tried most of the basics.

Lucy said:
IE says a program caused it to stop running.
When this happens, is there any type of 'Debug' or 'More Info' button to click?

What happens if you do the following:

1. Click the Start button
2. Choose 'Programs > Accessories > System Tools > Internet Explorer (No Add-ons)

ie_no_addons.jpg
 

Fishies-for-me

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What if you tried a system restore??
 

brokenwing

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I would do a system restore, go back and to the earliest date that was working fine. Also run your virus scans. Do you have windows xp or vista.
 
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Lucy

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Thanks Mathas.
Must be an add on.
Booted up the computer in normal mode with no add ons and IE didn't carsh.

Next step, disable one by one to see which is causing the problem?
 

sirdarksol

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Yep. If that doesn't work, then download a new and start from scratch. I've had something like this happen before, and, as far as I can tell, malware loaded something nasty onto FF that didn't show up on the list of add-ons (that would be the time that I had to reload the entire program.) I haven't had this issue (or any real issue) since starting with AVG, but then, no technology is perfect. Something is eventually going to get through even the best anti-malware.
 
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Lucy

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Fishies-for-me said:
What if you tried a system restore??
Thanks Fishies-for-me. I wanted to be sure there wasn't a virus that my scans weren't picking up before doing a re-store.
As I understand it, if there's a virus and you do that, the virus stays?
Not sure about that.
brokenwing said:
I would do a system restore, go back and to the earliest date that was working fine. Also run your virus scans. Do you have windows xp or vista.
Vista. All scans came up clean.
Disabling the add ons worked, now just to figure out which one is messing with the browsers.
 
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Lucy

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sirdarksol said:
Yep. If that doesn't work, then download a new and start from scratch. I've had something like this happen before, and, as far as I can tell, malware loaded something nasty onto FF that didn't show up on the list of add-ons (that would be the time that I had to reload the entire program.) I haven't had this issue (or any real issue) since starting with AVG, but then, no technology is perfect. Something is eventually going to get through even the best anti-malware.
Thanks sds, I'm going to download FF again.

Next question...
Since IE crashes with add ons, how do I get to the add ons to disable one by one and narrow down which one it is?
 
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