Aquaclear with broken impeller is noisy

Username12345
  • #1
So I ordered a AquaClear 50 off Amazon. Well when I got it one of the blades on the Impeller had been broken off. I thought it would be fine so I put it together and it is making a terrible grinding like sound. I tried putting coconut oil on it to lubericate it but it didn't work. So what should I do? Should I order a new impeller or what?
 
DarkOne
  • #2
Return it and get a replacement. The missing blade makes the impeller rattle (imbalanced) and possibly damaged your motor. Coconut oil isn't a good idea for lubrication. You should use pure silicone grease.
 
Username12345
  • Thread Starter
  • #3
Return it and get a replacement. The missing blade makes the impeller rattle (imbalanced) and possibly damaged your motor. Coconut oil isn't a good idea for lubrication. You should use pure silicone grease.

What if I broke the one opposite of that would that fix it?
Can you return things from amazon?
 
DarkOne
  • #4
Amazon makes returns very easy. Just go into orders and start a return on the item. Then order a new one.
 
UnderwaterGalaxy
  • #5
First contact the seller. If it's a third party seller on amazon, he/she just might have an extra impeller to ship. If the filter is sold directly by amazon, they will email you a return label.
 
Username12345
  • Thread Starter
  • #6
Amazon makes returns very easy. Just go into orders and start a return on the item. Then order a new one.

Well my sister made the order for me and she is in Massachusetts now. But I will try to figure it out. Also should I unplug it. Would getting a new impeller do the trick instead of going through returning it?
 
Username12345
  • Thread Starter
  • #7
Return it and get a replacement. The missing blade makes the impeller rattle (imbalanced) and possibly damaged your motor. Coconut oil isn't a good idea for lubrication. You should use pure silicone grease.


If breaking the other impeller blade opposite of the broken one will stop the sound that is what I will dI as I don't want to go through the hassel of trying to get contact my sister, get the lable etc....
 
Username12345
  • Thread Starter
  • #8
Amazon makes returns very easy. Just go into orders and start a return on the item. Then order a new one.

And if breaking won't work can I kust buy a new impeller
 
DarkOne
  • #9
Buying a new impeller would be my 2nd choice. Breaking fins just makes the filter weaker.

Maybe email Fluval/Hagen/Aquaclear to see if they'll send you one under warranty?
 
UnderwaterGalaxy
  • #10
The blades are there for a reason. Contact amazon and they will handle it for you. Just package it and use their prepaid return label. Drop it off at UPS/USPS and you're done. Amazon will issue a refund as soon as they receive your package. Then simply purchase a replacement. You can try emailing fluval, but my guess is they will just tell you to contact amazon. Worth a try if you're not in a rush.
 
Dano83
  • #11
Within the last 9 days I had to return 3 aqua clear filters to amazon because two had sand in them and small cracks and the last one didn't pump water at all. I gave up and bought it off of another site and it's working great.
 
Wraithen
  • #12
These filters, are you guys buying new from Amazon? Or third party? I would be on the phone if I got a filter not in perfect condition and especially in used condition with sand in it. Those things are padded pretty well in the package.
 
DarkOne
  • #13
I ordered an AC50 from Amazon a few months back and it had what seems to be sand but I think it was just the biomax dust. It was all over the filter housing. When I plugged it in, the motor didn't work. I had to push the impeller to get it to start working. It seems that's not uncommon and a few people have mentioned it. It did stop spinning for no reason once (maybe a week old?) but haven't had any issues since.
 
UnderwaterGalaxy
  • #14
Looks like Hagen is dropping the ball on quality control.
 
DarkOne
  • #15
I've read the ACs have been going down in quality in the last year or so. My AC50 has been fine since the first week flaws.
 
Dano83
  • #16
These filters, are you guys buying new from Amazon? Or third party? I would be on the phone if I got a filter not in perfect condition and especially in used condition with sand in it. Those things are padded pretty well in the package.

The ones I bought was supposed to be new and they were sold and shipped by amazon.

I ordered an AC50 from Amazon a few months back and it had what seems to be sand but I think it was just the biomax dust. It was all over the filter housing. When I plugged it in, the motor didn't work. I had to push the impeller to get it to start working. It seems that's not uncommon and a few people have mentioned it. It did stop spinning for no reason once (maybe a week old?) but haven't had any issues since.


The three that I got off of amazon came with a separate box with the media in it and everything in the box was wrapped in plastic. I'm glad that you got yours working.
 
DarkOne
  • #17
Mine was new and packaged separately from the media but there was still sand-like stuff in the housing (inside the plastic bag covering it). It seems like it was from the manufacturer and not from shipping.

After it stopped in a few days, I applied some silicone grease on the impeller.
 
Lunnietic
  • #18
Amazon makes returns super easy. Explain to your sister what happened amd she might be willing to help you out. (That's what I would do). She can e-mail you the return label even. This happened to me at x-mas.
 
Wraithen
  • #19
There may be a better brand copy out there as well to get instead. It sounds like a lot of bid out the factories they use and rotate them. Idk if this is the current case but I know heaters get this pass around technique.
 

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