Well, even if you don't actually hate them now...trust me, after a short stint in a retail sales job you absolutely will.
That's EXACTLY what I would do. Even if that meant I got fired over it, which would mean the people running the store are completely heartless.I wouldn’t last a single day at a pet store. The owners should give you the right to deny customers that know their doing wrong and even the ones that want to learn. I would have personally told the guy with the kids I’m not selling you the turtles end of story sorry just my opinion
Sometimes I just want to pinch their nose and KICK their butts!I just wanted to post a few brief stories from an experience of mine from a few days ago. Please enjoy my venting.
Please, Please, Oh Pretty Pleeaasseeee.
A lady comes into the fish room and asks us what other fish we recommend to put in with a goldfish. I tell her other goldfish work best. She cries out "Noooo, I don't want to put other goldfish" (in a whiney, that's what everyone keeps saying and I don't wanna kinda tone).
She tells me she has a goldfish and a pleco. I tell her there are a variety of other, colorful and different looking goldfish that she could add (KEYWORDS) depending on the size of her tank. She CRINGES and then tells me in a quieter voice....10 Gallons.
She KNEW that the size of her tank was too small for what she already had. She KNEW she shouldnt be adding anything else. AND SHE KNEW she shouldnt put tropical fish in with goldfish but she STILL came into a fish specialty store to ask "what kind of fish do you recommend" Ultimately, it's her fish tank, and to be truthful, she can add whatever the heck she wants to. But I can't recommend something that shouldn't go in with something else. I can bag it and send it home, but I won't recommend it.
They'll Be Fine In 10G, Right?
On the same day, I had another gentleman come in with two boys asking about the smallest turtles we had. The smallest we CAN sell is 4IN, the ones we have in stock are about 5-6In long in diameter (yellow bellied sliders). As soon as he sees the turtles he tells me he wants two of them and asks how long they'll live in a smaller tank before they can go outside into the pond (red flag number one).
I say that depends on the tank and what they're eating and I ask what size tank they were going into. The guy says he's going to get 'one of those 10G that we have on sale over there'. I stop him right there and tell him that the two of them would do better in something like a 20L but a 40B would be ideal, then I mention filtration and basking/heating spots and the guy interrupts me and says "Well, I'm only looking to spend about 150$ on this, its just a little thing for my boys"....Well sir, you're also looking to care for 2 yellow bellied cooter turtles, do you even care that these are animals with care requirements? Not toys for your 2 boys? The turtles cost 39.99 ea, the tank costed 50$ (and he went with a 20L), the filter was 20$, you can imagine where that left him for all of the health related equipment for the turtles (like lighting, calcium, basking lamps...)
He purchased the filter, food, water conditioner, a 20L tank and some rocks.
He did not purchase a top for the tank, a lighting lamp OR a basking lamp.
Didn't care that without a basking spot, these turtles could get shell rot, didn't care about a pyramiding shell, didn't care about water quality. Didn't care. OH and to top it all off, at the end of the transaction as they were being rung out, the customer asks me "how long will the turtles be okay in the box for? my boys and I were going to go out to dinner"...(its bad enough they don't even have an enclosure yet) I looked at him dumbfounded and said 45minutes....
In Closing, These types of customers drive me absolutely bonkers. Do the research, and plan accordingly. Its always okay to make mistakes, its never okay to knowingly disregard the care requirements of fish or animals. Thanks for reading.
I agree completely!Sad but true in many cases. It's weird you have some people that are so fiercely protective and loving with their pets and then others which don't seem to care at all. I saw a quote somewhere a while back that said something like "I don't care how rich, popular or important you are. How you treat animals tells me all I need to know about you"... Yup that about sums it up for me
I wish I had your discipline. I'm working on it. Being an animal lover of all creatures, great and small (My fav book) sometimes I can't hold my tongue. But I keep trying. I don't want to be too offensive. But it'so hard!Sometimes I don’t, even on here, there’s a certain point where people need to know how to do their own research before trying to explain more to them, otherwise it’s just frustrating. I’m not the type of person to snap or be rude though.
Ditto!I would never last in any retail job or customer based job. I hate people. Lol. Well hate may be a little strong. I couldn't put up with them.
If you don’t hate people yet, working retail or any kind of customer service will get you there in no time at all!I would never last in any retail job or customer based job. I hate people. Lol. Well hate may be a little strong. I couldn't put up with them.
The lfs that I work at allows you to refuse sales on any and all live animals including fishthis is why I don't want to work at a pet store or lfs as much as my mother says I should. no matter how much I would try to educate people, or just keep my mouth shut, in the end it's their choice and the ultimate goal is to make a sale. I would just feel awful about it. I don't want to go through that all the time.
It must be incredibly frustrating when you get (for example) somebody totally new to the hobby who decides they want to put 4 baby oscars in their newly acquired 10 gallon tank. You can tell them all day long why it's not going to work but some people just don't want to listen; they have already decided what they want and nothing will persuade them otherwise.
What do you do at this point? refuse the sale or let them get on with it in the absolute certain knowledge that you are sending 4 fish to their premature death? If you refuse the sale they are likely never to return to that shop and in any case if you refuse the sale you know full well that they will just go to another establishment who would have no qualms about it and they would get them there.
Even if they don't see it as reasonable, it doesn't matter to me. I have them keep numbers down even when I only have a 10 minute drive. They will be in that bag a minimum of 30 minutes, probably closer to an hour, but why let things accumulate? I've never had anyone balk when I ask a group split into 2 or 3 bags. Water is basically a write off and so are the bags and, if they use it, the o2 they add to the bag.The only thing I really ask as their catching fish is if I get a lot or bigger fish that they use a couple bags. I have an hour to travel to get home and I see it a reasonable request.