90 Gallon Tank Manufacturer Defect, sigh...

[Awaken_Riceball_]

It was supposed to be an exciting day for the long-awaited new 90 gallon aquarium; however, upon arriving home and removing the cardboard protection. I noticed at the bottom, the glass cracked. I have contacted the respective company for warranty replacement, and I will provide an ongoing update about it for future reference. I decided not to list the company's name for now until I get an overall unbias opinion about their customer service. Since it is my first manufacturer defect warranty claim regarding an aquarium, I do not know the outcome of how this will proceed.

TBA - View picture attached

 

[Donthemon]

Was it shipped to you or did you pick it up at a store?

 

[Awaken_Riceball_]

Was it shipped to you or did you pick it up at a store?

Picked it up at the store

 

[coralbandit]

Looks like just black caulk on the glass ?

 

[Donthemon]

Open it next time before you leave the store. Should be able to return it to the store you bought it from and exchange it.

 

[StarGirl15]

It was supposed to be an exciting day for the long-awaited new 90 gallon aquarium; however, upon arriving home and removing the cardboard protection. I noticed at the bottom, the glass cracked. I have contacted the respective company for warranty replacement, and I will provide an ongoing update about it for future reference. I decided not to list the company's name for now until I get an overall unbias opinion about their customer service. Since it is my first manufacturer defect warranty claim regarding an aquarium, I do not know the outcome of how this will proceed.

TBA - View picture attached

OOOOhhhh I wanna know what brand has black silicone!

 

[Awaken_Riceball_]

Looks like just black caulk on the glass ?

DUDE!!! YOU ARE A LIFE SAVER! I took a razor blade, and it began to remove! I am blown away, and I cannot believe that silicon will make it look like the glass cracked. My day just brighten up again! THANK YOU!

 

[coralbandit]

Tempered glass which is the bottom of most tanks 75 g + will not just crack it will shatter .
Glad your tank is good !
What is going in it ??

 

[coralbandit]

OOOOhhhh I wanna know what brand has black silicone!

Most deep blues are black caulk and my #1 LFS said I could choose between black and clear with Aqueon when I ordered my 65gs..

 

[Awaken_Riceball_]

Tempered glass which is the bottom of most tanks 75 g + will not just crack it will shatter .
Glad your tank is good !
What is going in it ??

Thank you again! I will keep that mind going forward.

It is Angelfish, Panda Garra, Kulhi Loaches, Apistogramma Cacatuoides pair and Phoenix Tetra in a heavily planted tank.

 

[Debbie1986]

what an unexected twist to this thread! yay happy ending.

 

[smee82]

Forget to tell the company and they might send you a free one.