90 Gallon Tank Manufacturer Defect, sigh...

Awaken_Riceball_

Member
It was supposed to be an exciting day for the long-awaited new 90G aquarium; however, upon arriving home and removing the cardboard protection. I noticed at the bottom, the glass cracked. I have contacted the respective company for warranty replacement, and I will provide an ongoing update about it for future reference. I decided not to list the company's name for now until I get an overall unbias opinion about their customer service. Since it is my first manufacturer defect warranty claI'm regarding an aquarium, I do not know the outcome of how this will proceed.

TBA - View picture attached
 

Donthemon

Member
Was it shipped to you or did you pick it up at a store?
 
  • Thread Starter

Awaken_Riceball_

Member
Donthemon said:
Was it shipped to you or did you pick it up at a store?
Picked it up at the store
 

coralbandit

Member
Looks like just black caulk on the glass ?
 

Donthemon

Member
Open it next time before you leave the store. Should be able to return it to the store you bought it from and exchange it.
 

StarGirl

Member
Awaken_Riceball_ said:
It was supposed to be an exciting day for the long-awaited new 90G aquarium; however, upon arriving home and removing the cardboard protection. I noticed at the bottom, the glass cracked. I have contacted the respective company for warranty replacement, and I will provide an ongoing update about it for future reference. I decided not to list the company's name for now until I get an overall unbias opinion about their customer service. Since it is my first manufacturer defect warranty claI'm regarding an aquarium, I do not know the outcome of how this will proceed.

TBA - View picture attached
OOOOhhhh I wanna know what brand has black silicone!
 
  • Thread Starter

Awaken_Riceball_

Member
coralbandit said:
Looks like just black caulk on the glass ?
DUDE!!! YOU ARE A LIFE SAVER! I took a razor blade, and it began to remove! I am blown away, and I cannot believe that silicon will make it look like the glass cracked. My day just brighten up again! THANK YOU!
 

coralbandit

Member
Tempered glass which is the bottom of most tanks 75 g + will not just crack it will shatter .
Glad your tank is good !
What is going in it ??
 

coralbandit

Member
StarGirl15 said:
OOOOhhhh I wanna know what brand has black silicone!
Most deep blues are black caulk and my #1 LFS said I could choose between black and clear with Aqueon when I ordered my 65gs..
 
  • Thread Starter

Awaken_Riceball_

Member
coralbandit said:
Tempered glass which is the bottom of most tanks 75 g + will not just crack it will shatter .
Glad your tank is good !
What is going in it ??
Thank you again! I will keep that mind going forward.

It is Angelfish, Panda Garra, KulhI Loaches, Apistogramma Cacatuoides pair and Phoenix Tetra in a heavily planted tank.
 

Debbie1986

Member
what an unexected twist to this thread! yay happy ending.
 
  • Moderator

smee82

Moderator
Member
Forget to tell the company and they might send you a free one.
 

Most photos, videos and links are disabled if you are not logged in.

Log in or register to view



Top Bottom