90 Gallon Tank Manufacturer Defect, sigh...

Awaken_Riceball_

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It was supposed to be an exciting day for the long-awaited new 90G aquarium; however, upon arriving home and removing the cardboard protection. I noticed at the bottom, the glass cracked. I have contacted the respective company for warranty replacement, and I will provide an ongoing update about it for future reference. I decided not to list the company's name for now until I get an overall unbias opinion about their customer service. Since it is my first manufacturer defect warranty claim regarding an aquarium, I do not know the outcome of how this will proceed.

TBA - View picture attached
 

Donthemon

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Open it next time before you leave the store. Should be able to return it to the store you bought it from and exchange it.
 

StarGirl15

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Awaken_Riceball_ said:
It was supposed to be an exciting day for the long-awaited new 90G aquarium; however, upon arriving home and removing the cardboard protection. I noticed at the bottom, the glass cracked. I have contacted the respective company for warranty replacement, and I will provide an ongoing update about it for future reference. I decided not to list the company's name for now until I get an overall unbias opinion about their customer service. Since it is my first manufacturer defect warranty claim regarding an aquarium, I do not know the outcome of how this will proceed.

TBA - View picture attached
OOOOhhhh I wanna know what brand has black silicone!
 
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Awaken_Riceball_

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coralbandit said:
Looks like just black caulk on the glass ?
DUDE!!! YOU ARE A LIFE SAVER! I took a razor blade, and it began to remove! I am blown away, and I cannot believe that silicon will make it look like the glass cracked. My day just brighten up again! THANK YOU!
 

coralbandit

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Tempered glass which is the bottom of most tanks 75 g + will not just crack it will shatter .
Glad your tank is good !
What is going in it ??
 

coralbandit

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StarGirl15 said:
OOOOhhhh I wanna know what brand has black silicone!
Most deep blues are black caulk and my #1 LFS said I could choose between black and clear with Aqueon when I ordered my 65gs..
 
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Awaken_Riceball_

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coralbandit said:
Tempered glass which is the bottom of most tanks 75 g + will not just crack it will shatter .
Glad your tank is good !
What is going in it ??
Thank you again! I will keep that mind going forward.

It is Angelfish, Panda Garra, Kulhi Loaches, Apistogramma Cacatuoides pair and Phoenix Tetra in a heavily planted tank.
 
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