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It sounds like something's wrong with the water/air injection into the unit, like the pump is drawing in air as well as water. Has the water level in your tank lowered to the point that the pump is partially exposed? Or is there some sort of aeration (like from water pouring in from a pump) near the powerhead?
Also, the review of the product says that many people have problems with the original RIO powerhead. If you can't find any other problems, you may want to upgrade to a higher quality powerhead. MaxJet and MagDrive are suggested in Fishlore's review of the product.
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