I have really been wanting to write a thread about all the insane things customers do but thought it might be attacked... but what the hay... here's just one conversation for you... from today.
Me: How large is your tank?
customer: 10 gallon.
Me: How long has it been set up?
customer: set it up yesterday.
Me: Do you plan on getting a larger tank really soon?
customer: no.
Me: Then I dont recommend a oscar. It sounds like you are in the cycling stage [insert explanation of cycling process]. An Oscar is going to grow way to large for the tank and is not a good fish to having in there while cycling. I would recommend either a hardier, smaller, fish or doing a fishless cycle.
customer: it's for my kids birthday and I need it today, I think he would really like a bigger fish he can see.
Me: [Insert explanation of
ammonia poisoning]. If you must get a fish today I would look at these...
customer: I really got to get home, I think I will just take the oscar.
Me: *sigh*
customer: can you get me that black ghost knife and a pleco too.
Me: is this going in the same tank?
customer: ya *answers cell phone and walks away*
Me: *bangs head against wall
point... employees knowing is only half the battle... the customer has to give a bleep about what the employee is saying.