I'm not sure if this post belongs here, but it may be the best place.
About a year ago I set up a small tank in my office, and one of the guys I work with did the same. My fish thrived and he had continual problems with keeping his alive. He'd buy fish and they'd always end up sick and dyeing after only a day or two. We compared what we each did with our tanks and eliminated, one by one, what he had done differently than me. We eliminated things like the fabric type plants he had, in favor of plastic plants like I was using, compared tank temperatures, etc., etc. By the time we got done we ran out of things to try until I thought of the actual water itself!
I had been using dechlorinated tap water and I found he had been using the bottled water from the office water coolers. As soon as he went to using tap water his fish started thriving. The only thing I could think of was that the water in those big bottles used in the water coolers was treated with something - maybe algaecide or biocide to keep the water clean? Whatever it was there was something in that water that would not support fish life. It wasn't
pH or hardness, it was something else that we couldn't determine via simple tests in the lab we have on site. I doubt if this is true with all bottled water, but it's one more thing to consider when you get stumped trying to solve a problem.