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Originally Posted by Lucy
 Strange then. When's the last time your manager changed or added water to their tank?
What kind of test did you get? I'll be interested to see what the reults are.
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Again, I suspect her fish are 'surviving' with the ammonia and toxins that must be in her system... That's why they are still alive - they have adapted, even though they hate it.
Your right about the tank. Keep the algae eater in the tank! And get the API as soon as possible.
I have heard of Nitrates in high levels in tap water in my area - although I have almost none coming out of my tap.
The pet shop will likely say "Oh, your pH is off, buy this product to deal with it" which will just kill more fish, because fish don't like changes. They probably won't tell you about the ammonia and that, I've heard of pet stores telling them the water is fine whilst it is as toxic as a bucket full of... toxin!