Some times new fish do hide and act shy in general until they figure out their niche in the tank but I must say your tank is way over stocked.
If I understand correctly you have two goldfish, a black moor and a red ryukin in a 20 gallon tank.
The recommended tank size for goldfish is 20 gallons for the first one and 10 gallons more for each additional goldfish. The reason for this is that goldfish are heavy waste producers and need more room. so you've got about 50 gallons worth of goldfish there

could you post the numbers for your ammonia, Nitrites and Nitrates please?
Keep us posted.
carol