rachelhg

I also have a new Hex 5 aquarium. When I installed the filter, only part of it was able to be pushed down far enough to be submerged. The water is only filtering through one corner of the filter. After 2 weeks I have replaced the filter and the same thing is happening. Am I supposed to break off the tabs on the filter? The directions aren't at all specific about how to install the filter and it just doesn't feel like it's in right.

Lucy

Hi Welcome to Fish Lore
I moved your question out of Drew's thread to a thread of it's own.
You'll get more personalized info this way and it won't confuse members by trying to answer two questions from two members in one thread.

I'm sorry, I can't picture what you mean. What tabs? Does it have a bio-wheel? If you, the wheel isn't supposed to be fully submerged.

Maybe someone else can help further. Good luck