What was your cousin's waterchange schedule?
You can introduce ammonia by overfeeding, by fertilizing, along with decaying organic matter being present. Ammonia can be in the water supply if you are in a municipality that introduces ammonia as bactercide.
Nitrites can be introduced if you are near a farming area. The fertilizers used on fields can leech into the water supply/water table, and thus be introduced to the tank through waterchanges.
Finally for nitrates being lower than yours... If your cousin had more than enough good bacteria or did more frequent waterchanges then that could account for lower nitrates.
So basically:
A) They are introducing ammonia and nitrites through the water, but keeping the nitrates down with waterchanges and good bacteria.
or
B) Their tank isn't cycled.
That is my only thoughts on what it could be.
